Do you offer a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR? Yes. On monthly plans, the DPA can be concluded online in just a few clicks. The full DPA is available for review within the online process before signing.
Is the DPA individually negotiable? Generally no. We provide one uniform standard bilingual (DE/EN) DPA for all customers. Individual amendments or side agreements are not available on standard plans. For extended requirements, see https://www.trooper.ai/enterprise
Is there a list of sub-processors? Yes, it is part of the DPA.
I want to use or recommend Trooper.AI servers for my own end customers – how does that work contractually? This creates a processing chain: you act as processor for your customers, and we act as sub-processor. The rules on sub-processing are set out in the DPA. Please note that your clients are not a party to the DPA between your company and us.
Where are the servers located, and who operates them? Exclusively within the EU (Germany, Netherlands, France). The provider is Media Trooper GmbH – a German limited liability company with a German owner and no US affiliation (no Cloud Act exposure).
Can I choose Germany as my server location? Yes. The location is part of your GPU Blib order – please make sure to select the correct Blib upfront.
Are the GPU servers dedicated or shared? GPU, CPU, and RAM are dedicated bare-metal – no vGPU sharing. You have full root access. Details: https://www.trooper.ai/docs/blibs
Are there certifications (ISO 27001 or similar)? Information on data center certifications is provided as part of the DPA and shown on the order page. For extended compliance requirements, see https://www.trooper.ai/enterprise
A general note on encryption: The DPA is the legal foundation that keeps the operation of your GPU server compliant and smooth. Encryption is available, but it can affect performance and overall experience. In many industries, encryption at rest is not legally required – so please consider carefully whether you actually need it.
Is encryption at rest possible? Yes – with full root access, you implement it yourself (e.g., LUKS). In a self-service product with dedicated root access, encryption, access management, and patch management at the operating system level are your responsibility by design. You can work with an encrypted container or a separate second partition (select at order).
Is processing “RAM only” possible? Yes. You have root-level access on your GPU Blib, so you are free to keep all processing in memory and store nothing on disk if you prefer.
Where can I find your TOMs? The TOM documentation is part of the DPA.
What data do you log about our instance? Only the minimum required for security and operations. Details: DPA and this Privacy Policy – we do not access your content.
Do instance, data, and ports persist across reboots? Yes. Port changes only occur on Freeze, Reset, or Migration.
Notice periods, SLA, billing? Bindingly governed by our Terms (https://www.trooper.ai/terms ), SLA options at https://www.trooper.ai/enterprise , billing at https://www.trooper.ai/docs/blibs/payment